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Please follow the steps below to return a product(s).
CatToys,Clothing, and Treats are Not Returnable.
Products that ship direct from manufacturer cannot be returned until after received by purchaser and than returned to Cat Store Only. Items returned will be charged 25% restocking fee on top off customer paying for return shipping.
Large Playcenters can be returned but since they are none stock items credit will be issued after vendor issues a credit to Cats Only Store.
- Email us at sales@catsonlystore.com with the reason you are returning the product(s).
- We must be notified within 3 days of receiving product if you decide to return it (no products can be returned after 3 days of receiving of item)
- If products are damaged in shipment it is purchasers responsibility to place a claim with shipper. Cats Only Store is not responsible for damage during shipping.
- Within 48 hours you will receive a RTV# (Return to Vendor #) and shipping label.
- We must receive product(s) within 10 days after RTV# has been issued. After 10 days NO Credit or Refund will be given.
- Customer will pay shipping on return product(s), unless the incorrect product(s) than we will pay shipping. Please use track and confirm with shipper that you choose so that you and Cats Only Store can track package. This will also serve as proof of delivery.
- You will than be credited when we receive the product(s). An email will be sent to you to verify your credit has been posted to your credit card. Please allow 7 to 10 days for credit to appear on your account.
- We do not credit orginal shipping charge.
Back Order Policy
- If an item(s) is Back Ordered we will ship the product(s) within 60 days.
- If after 60 days we still do not have the product(s) you may request to have your Backorder Canceled and we will issue a refund. If we do not recieve request to cancel backorder we will assume you still want the product(s) and will ship it when it becomes available.
- As always allow 7 to 10 days for credit to post after we notify you that we are crediting your account.
By purchasing from Cats Only Store you agree to our return polices and also agree to adhere to them.
Our main goal is for you to be satisfied with all our cat products.
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